Potra Light Holder for all potra lights JPG Accessories

• Order Processing Time: All confirmed orders are packed within 1 business day after successful payment.

• Dispatch Timeline: Orders are dispatched within 1–2 business days, subject to product availability.

• Estimated Delivery: Delivery usually takes 5–7 business days after dispatch, depending on the customer’s location and courier service.

• Shipping Coverage: Orders are shipped only within India. International shipping is not available.

• Tracking Details: Shipment tracking details are shared via SMS or email once the order is dispatched.

• Stock Availability: Delivery timelines apply only to in-stock products. Customers are informed in case of delays due to stock issues.

❌ Order Cancellation Policy

• Order Cancellation by Customer:

  • If an order is cancelled after payment, the refund amount will be the actual order value minus payment gateway charges.

  • Payment gateway charges are non-refundable as they are deducted by third-party payment processors.

• Refund Timeline for Cancellations: Approved refunds are processed within 5–7 business days to the original payment method.

🔄 Returns & Refund Policy

• Return Eligibility: Returns are accepted only if the product is damaged during transit.

• Mandatory Unboxing Video: Customers must provide a clear unboxing video showing the damage at the time of opening the parcel.

• Defective Product Proof: For functional issues, a testing video recorded during unboxing is required.

• Return Request Timeline: Return requests must be raised within 3 days of delivery.

• Verification Process: Refunds or replacements are processed only after product inspection and video verification.

• Refund Method: Refunds are credited to the original mode of payment.

• Refund Processing Time: Once approved, refunds are completed within 5–7 business days.

• Manufacturer Warranty: Warranty claims (if applicable) must be handled directly with the brand or authorized service center.

• Return to Origin / Delivery Refusal:

  • If an order is refused or returned due to incorrect address or non-acceptance, ₹100 or actual shipping charges (whichever is higher) + payment gateway charges will be deducted from the refund.